Who is responsible for your data
NARICITAS is the data controller for the personal data you provide when browsing the store, placing an order, or contacting us. You can exercise your rights or ask any question by writing to support@naricitas.shop.
What data we collect
- Contact and shipping data: name, address, email address, and phone number, needed to process and deliver your order.
- Order data: products purchased, amounts, payment method, and purchase history.
- Browsing data: pages visited and actions in the store, collected through cookies and analytics tools, always with your consent where the law requires it.
- Communications: the messages you send us through the contact form or by email.
What we use your data for
- Processing, shipping, and tracking your orders.
- Answering your questions and handling returns or issues.
- Preventing fraud and keeping the store secure.
- Sending you marketing communications only if you have given us your consent.
- Improving the store through aggregated usage statistics.
Legal basis for processing
We process your data mainly to perform the sales contract (order and delivery management), to comply with legal obligations (invoicing and accounting), on the basis of legitimate interest (security and fraud prevention) and, in the case of marketing communications and analytics, on the basis of your consent, which you can withdraw at any time.
How long we keep your data
We keep your order data for the period required by the applicable tax and accounting regulations. Contact data and communications are kept for as long as needed to handle your enquiry and, in any case, until you request their deletion, unless we are legally required to retain them.
Who we share your data with
We only share your data with providers that need access to it in order to deliver the service: payment gateways, logistics operators, and hosting and analytics providers. All of them act as data processors under contract and may not use your data for their own purposes. We do not sell your data to third parties.
Your rights
You have the right to access your data, rectify it, erase it, object to its processing, restrict it, and request its portability. You can also withdraw your consent at any time and lodge a complaint with the data protection authority in your country.
To exercise any of these rights, write to us at support@naricitas.shop stating your name and the email address associated with your order. We respond within a maximum of 30 days.