30 days to change your mind
You have 30 calendar days from receiving your order to request a return, with no need to give a reason. The product must be unused and in its original packaging.
We extend the legal 14-day withdrawal period to 30 days because we trust our products.
Defective or incorrect products
If the product arrives defective, damaged, or is not the one you ordered, we refund the full amount without requiring you to return it. Send us a photo of the product and your order number and we'll handle it right away.
“Keep it” refunds on small purchases
On orders of up to €25, the cost of return shipping is usually higher than the value of the product. In those cases we apply a “keep it” refund: we give you your money back and you can keep, gift, or recycle the product.
Who pays return shipping
- Change of mind: the customer covers the return shipping cost.
- Defective product: we cover all costs.
- Incorrect product or not as described: we cover all costs.
When you'll get your money back
Once the return is approved, we process the refund within 5 to 7 business days, using the same payment method as the original purchase. Depending on your bank, the amount may take a few additional days to appear in your account.
How to request a return
- Write to us at support@naricitas.shop or use the contact form, stating your order number and the reason.
- We'll reply within 24–48 hours with instructions or confirmation of the refund.
- If a physical return applies, we'll provide the address and, where applicable, the shipping label.